Please select from one of the categories below to view our Frequently Asked Questions:
- Placing an order online- Returns / Faults
- Customer Service and feedback
- Insurance
- Delivery
- Amendments
- Recommend a friend
- Number Porting
- Opening times
- Phone set up
- Billing
- Privacy of Information
Recommend a friend
Please click on one of the questions below to view the answer:
How do I recommend a friend?
It's very straightforward and there's no limit to the number of friends you can refer.
For every friend you refer you will receive a further £20 worth of Matalan Vouchers.
You will receive these vouchers 30 days after the connection date of your friends' mobile phone. All you need to do is call 0845 313 3333 to speak to one of our advisors.
Your friend must also comply with all the T&C's set out for their mobile phone contract so that you successfully receive your vouchers.
How do I receive my Matalan vouchers once I have recommended a friend?
Once your friend has purchased the phone and has not returned the handset within the 7 day 'peace of mind guarantee' time period and they have paid their first monthly bill; we will arrange for your £20 Matalan voucher to be sent to you.
This is usually 30 days from connection date.
