Frequently Asked Questions - Returns / Faults

Please select from one of the categories below to view our Frequently Asked Questions:

Please click on one of the questions below to view the answer:

• What If I want to return my mobile or if it is faulty when I receive it?
• Can I return my mobile to a Matalan Store?

We hope you are totally satisfied with the products you have purchased from Matalan mobile.

Under the Consumer Protection (Direct Selling) Regulations 2000 you are entitled to cancel your agreement within 7 working days of receiving your purchase.

So in the unlikely event you are not satisfied with any aspect of your purchase it is very important to act immediately by calling us on 0845 313 3333

Please Note: We CANNOT accept the return of a handset if it has been used. This includes making or receiving calls, text messages or downloads from the network. Should you have ported a previous mobile number to your new contract you will also be unable to cancel or return your handset.

No. Matalan stores will not accept any return of mobile phones. You must call Customer Care on 0845 313 3333 in order to obtain an authorisation code. You will then be advised of the address to return your handset to.