Frequently Asked Questions - Billing

Please select from one of the categories below to view our Frequently Asked Questions:

Please click on one of the questions below to view the answer:

• My mobile phone bill appears to be incorrect
• Why am I being charged more than the line rental advertised on this site?

All your mobile phone bills are sent directly from your network provider.

We do not have access to them and are therefore unable to advise you on any billing queries you may have. We recommend you contact your network directly.

Useful numbers:

• 3 customer services 08707 330 333 or dial '333' from your handset
• T-Mobile customer services: 0845 412 5000 or dial '150' from your handset
• Orange customer services: 07973 100 150 or dial '150' from your handset
• Vodafone customer services: 08700 733 222
• O2 customer service 08702 410 202

The line rental on your 1st monthly bill may be slightly more expensive due to a part month line rental charge.

If this occurs your final bill will be reduced to ensure you are charged the correct amount for your time with the network provider.